Cisco Network Associates

Typical day-to-day duties and in-demand skill sets for IT help desk technicians include the following.  Help desk technicians job description: Diagnose computer errors and provide technical support. Troubleshoot software, hardware and network issues. Train end-users how to setup and use new technologies. Backup and restore an organization's data files and systems. Install, configure and upgrade PC software and operating systems. Clean and repair computer hardware, such as keyboards and printers. Remote IT help desk technicians provide technical support over the phone or Web. Remote help desk technicians often use specialized help desk support software to take control of end-users' computers to troubleshoot, diagnose and resolve complex issues. Help Desk Technician Salary Help desk technician average salary (USA): $46,000 Average starting wages for help desk technicians and related positions: Help Desk Technician Tier 1: $35,000 Computer Repair Technician...

Franklin Apprenticeships, a Maryland-based national apprenticeship delivery master company, this week stamped National Apprenticeship Week with the development of new job principles to provide strong foundations to Industry-Recognized Apprenticeship Programs (IRAPs). Recently named a Standards Recognition Entity (SRE) by the U.S. Branch of Labor (DOL), Franklin is heading to build the number and expansiveness of apprenticeships accessible to industry, with the related job openings for people through the development of IRAPs. The first IRAPs being prepared for approval by the Franklin SRE are in the fields of Information Technology and Management of Businesses and Enterprises. They include: Help Desk Technician Team Leader Operations Manager IT Help Desk Technician training will profit all businesses utilizing help desks, while Team Leader and Operations Manager will support individuals in any businesses who are either taking the first step into an administrative job or cli...