Help Desk Skills & Responsibilities

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Typical day-to-day duties and in-demand skill sets for IT help desk technicians include the following. 

Help desk technicians job description:

  • Diagnose computer errors and provide technical support.
  • Troubleshoot software, hardware and network issues.
  • Train end-users how to setup and use new technologies.
  • Backup and restore an organization's data files and systems.
  • Install, configure and upgrade PC software and operating systems.
  • Clean and repair computer hardware, such as keyboards and printers.
  • Remote IT help desk technicians provide technical support over the phone or Web.
  • Remote help desk technicians often use specialized help desk support software to take control of end-users' computers to troubleshoot, diagnose and resolve complex issues.

Help Desk Technician Salary

Help desk technician average salary (USA): $46,000

Average starting wages for help desk technicians and related positions:

  • Help Desk Technician Tier 1: $35,000
  • Computer Repair Technician: $37,000
  • Help Desk Technician Tier 2: $43,000
  • Help Desk Technician Tier 3: $52,000
  • End-User Support Specialist: $53,000
  • Desktop Support Specialist: $54,000
  • Technical Support Specialist: $59,000
  • Application Support Specialist: $63,000
  • Lead Help Desk Technician: $67,000
  • Windows Systems Administrator: $71,000
  • Technical Support Manager: $76,000
  • Senior Systems Administrator: $83,000
  • Senior Windows Administrator: $89,000
  • Senior Linux Administrator: $89,000

The hourly wage for help desk technicians ranges from $12 to $44 per hour, depending on location, technical specialty, experience level, and certifications held.

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