Computer Help Desk Job Description
Computer Help Desk Job Description Computer help desk technicians provide the initial point of contact for PC clients who have issues or need assistance. A help desk can offer support to an organization's workers or to the clients of an equipment or software producer. Help desk experts help to maintain the efficiency of computer users and improve worker or consumer satisfaction. computer help desk jobs Qualifications A four year college education in computer science, engineering or data science is useful, however, not basic, for this part, as per the U.S. Department of Labor Statistics. Technicians normally experience training to acquaint themselves with the products they will support. Help desk technicians should be comfortable with the best practice suggestions of ITIL, the Information Technology Infrastructure Library. The IT business perceives ITIL suggestions as a global norm. Product Knowledge Technicians taking a shot at a help desk must have in-depth knowledge of