Cisco Network Associates

About the Technical support Representative Position: The Tech Support Representative position is an ideal combination of client care and technical support. You'll be offering technical support and troubleshooting for our clients. About the Team: To keep an elevated level of Customer Care, the Team is dedicated to our clients far in excess of the expected measures. The ideal applicant is somebody who can be savagely faithful to our clients and end-users, their necessities, and their expectations. Among the many obligations the Support Team completes, the core of what we do is create a culture that transforms the Support process into a shared benefit for our organization and the client. This job reports to the Manager of Customer Care. Key Responsibilities: Being a First Responder on the Care Team Working as the essential responder to support requests through the set up support channels: Ticketing System Radio Site Live Chat Telephone Email Designating requests that are to...

Our organization is searching for a Technical Support Representative to join our team. Technical support representative job description : Exploration utilizing accessible assets, including article database systems; Accumulate client/product data and decide the issue by analyzing the indications; Complete expected training to stay current with system data, changes, and updates; Furnish predictable and clear correspondence with clients; Other obligations might be relegated; Work closely with our Product Development Team to help devise and test updates to the Patient Communication System; Give remote installation of our product in workplaces, setting up an incredible first impression to our Members; Log client calls and issues into SalesForce and JIRA; Give Tier 2 support to our Patient Communication System and Email/Website Hosting; Give phone, email and chat support to SolarWinds MSP accomplices and customers; Report accomplice issues and goals – KB Articles; Create internal documen...