Help Desk Skills & Responsibilities
Typical day-to-day duties and in-demand skill sets for IT help desk technicians include the following. Help desk technicians job description: Diagnose computer errors and provide technical support. Troubleshoot software, hardware and network issues. Train end-users how to setup and use new technologies. Backup and restore an organization's data files and systems. Install, configure and upgrade PC software and operating systems. Clean and repair computer hardware, such as keyboards and printers. Remote IT help desk technicians provide technical support over the phone or Web. Remote help desk technicians often use specialized help desk support software to take control of end-users' computers to troubleshoot, diagnose and resolve complex issues. Help Desk Technician Salary Help desk technician average salary (USA): $46,000 Average starting wages for help desk technicians and related positions: Help Desk Technician Tier 1: $35,000 Computer Repair Technician...