Computer Help Desk Job Description

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Computer Help Desk Job Description

Computer help desk technicians provide the initial point of contact for PC clients who have issues or need assistance. A help desk can offer support to an organization's workers or to the clients of an equipment or software producer. Help desk experts help to maintain the efficiency of computer users and improve worker or consumer satisfaction.

computer help desk jobs

Qualifications

A four year college education in computer science, engineering or data science is useful, however, not basic, for this part, as per the U.S. Department of Labor Statistics. Technicians normally experience training to acquaint themselves with the products they will support. Help desk technicians should be comfortable with the best practice suggestions of ITIL, the Information Technology Infrastructure Library. The IT business perceives ITIL suggestions as a global norm.

Product Knowledge

Technicians taking a shot at a help desk must have in-depth knowledge of the products they are supporting. They can secure product knowledge by taking producers' training programs or through viable experience with a technical help job. They should also be acquainted with basic questions and issues raised by computer users so they can deal with queries with certainty.

Skills

Great analytical and problem solving skills are fundamental on the help desk. Technicians handle support requests by phone or email. They examine issues with clients and pose a sensible sequence of questions to analyze the issue and offer a solution. They should have great interpersonal skills to manage users who may have little technical knowledge and might be troubled and frustrated by their computer issues.

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