Technical Support occupations – Global Opportunities

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Technical Support Controller (Mechanical)

Location: Work from Anywhere

Around £36k

As Technical Support Controller you will provide forefront support to clients within the area, taking care of approaching help service requests in a brief and effective manner and providing technical help as needed through to determine. By working as a part of the regional client service team support the everyday running of the office. Deliver amazing levels of consumer satisfaction and guarantee most extreme productivity through using of the SAP system alongside other organization systems.

Technical support job responsibilities are mentioned below - 

Technical Support Controller fundamental duties:

*Provide technical in the workshop and the field

*Ensure the most significant level of 'Fixed First Visit' is accomplished

*Ensure that the service designer's and workshop engineer's work is finished to the most elevated mechanical norms and quality

*Support terminal and field engineering team

*Create job cards/warnings through SAP

*Parts id proof and arrangement for engineers.

*Plan engineers day by day workload, adequately and proficiently

*Effectively manage all client assistance enquiries

*Carryout and review standard division KPI's as instructed

*Plan and proficiently manage machines

*Manage engineer job sheets

*Maintain control of parts within the Service Center

*Through SAP effectively set up the data needed for invoicing by Central Billing Team

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