Global Voice Process-Tech Support

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Set of job responsibilities

Welcome from Field Engineer!

We are recruiting for International Voice Process - Technical Support

Job Profile:

Offer Support to the International Customers issues related to ISP (Internet Service Provider) through calls.

You will work on:

  • Micro Jobs
  • Contract based jobs

Job type: Freelance/Part Time

Qualification Criteria:

  • Any Graduate/Under Graduate Can apply.
  • At least of one year experience into any Voice Support. (Customer Support).
  • 6 Months of experience is needed if that you have technical support insight.
  • Preferred International voice process Experience.
  • Phenomenal Communication.
  • Great in Customer Centricity.

For additional details and to get interview scheduled please register into the following page: https://www.fieldengineer.com/engineer

Looking for Immediate Joiners

Selection process:

Step 1 - HR Interview

Step-2- Hiring Manager-Operations

Step-3- Voice & Accent

Important Note: Applicants should have International Inbound Voice Experience & Must have Strong verbal communication skills.

Roles and Responsibilities

·       answer calls and responds to emails

·       handle customer inquiries both telephonically and by email

·       research required information using available resources

·       manage and resolve customer complaints

·       provide customers with service information

·       enter new customer information into the system

·       update existing customer information

·       process orders, forms, and applications

·       identify and escalate priority issues

·       follow up customer calls where necessary

·       document all call information according to standard operating procedures

·       complete call logs

·       produce call reports

Search for tech support jobs near me now!

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