Tech support jobs

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 Tech Support 

Are you interested in working in an international environment with cutting edge technology while helping customers with speech and motor impairments to live more independently and advocate for themselves? Do you enjoy interacting with dynamic and passionate customers and feel your work makes a difference? Then keep on reading!

Your days will be filled with 

  • Assisting customers, sales partners and account managers with support issues via phone, e-mail, instant messaging and remotely control users’ devices
  • Troubleshooting issues across our hardware and software platforms
  • Helping with customizations of our customer’s communication software
  • Developing knowledge in current and coming products
  • Reporting feature requests and escalate issues
  • Discussing needs and requirements with customers and professionals and suggest relevant Tobii Dynavox products and solutions
  • Following up with customers on their experiences with repaired devices
  • Assist with configuring and shipping of AAC devices
  • Together with our marketing team monitor our social media channels
  • We are looking for someone who
To be successful in this role, and at FieldEngineer business client location, we believe you
  • Have experience working with Technical Support in a customer facing role.
  • Has knowledge of Microsoft Windows
  • Have excellent level of spoken and written English. Additional languages are a great plus!
  • Feel comfortable to interact with the tech savvy people, but also make computer novices feel supported and understood.
  • Have an interest in AAC products
As a person, we think you are a fast learner and a true problem-solver. If you also possess the ability to motivate yourself and your colleagues we think that you have just the right attitude! Your previous work experience is important, but your social skills are equally important - we put huge value in finding a good personal fit. 
  • Limited travel within the UK and Europe may be expected as part of this Tech support jobs role. 

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