IT technical support officer

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IT technical support officers monitor and maintain the PC systems and networks of a company. You will install and configuring PC systems, diagnosing equipment and programming shortcomings and tackling technical and applications issues, either via telephone or face to face.

In your role as technical support you'll cover at least one subject matters, based on the size of the company.

Companies progressively depend on PC systems in every aspect of their activities and decision making processes. It's consequently pivotal to guarantee the right running and maintenance of IT systems.

Job titles may change. Choices include:

  • Applications support professional
  • Help desk administrator
  • Maintenance engineer
  • Specialist.

You can also work inside first or second-line support. The work is as much about agreement how data systems are utilized as applying technical insight identified with PC equipment or programming.

Obligations

You'll be answerable for the smooth running of PC systems and guaranteeing that users get greatest advantages from them. Individual errands shift based on the size and structure of the company, however you'll have to:

  • Install and configure PC equipment OS and applications
  • Monitor and maintain PC systems and networks
  • Communicate staff or customers through a series of activities, either personally or via telephone, to help set up systems or resolve issues
  • Analyze system and network issues, diagnosing and addressing equipment or programming issues
  • Replace parts as required
  • Provide support, including procedural documentation and important reports

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