Is it harder to be a Technical help Representative

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If I may add to the all-around incredible answers given online, I would state that both Technical support Representative or Customer support Representative positions can be troublesome, based on the product they are allocated to and their scope of work.

For example, tech support reps of a software organization assist clients with troubleshooting complex software issues that require complex solutions. They should be able to examine the issue, thought of the right solution, and talk the client through the problem-solving measure in an easy-to-use way. As you would expect, just individuals with the right skill is up to that task. That is the reason individuals in this sort of jobs are normally needed to have a degree in IT, computer science, or other related fields.

Essentially, there are products whose nature is non-technical (or non-IT), yet in any case require broad knowledge and solid logical skills too. A genuine example would be client care reps working for banks and insurance agencies who handle different sorts of monetary products, for example, credits, stock, insurance, among others. Their responsibility is to offer sound monetary counsel and to offer the right product to their clients. To be able to do that, they have to dissect the monetary circumstance of every one of their clients, and on some event, even the circumstance of the financial market. A few organizations require candidates for such job to have a degree in business management, money, and other related fields. Also, for the individuals who don't, they ordinarily provide a broad in-house training.

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