Technical Support Specialist Job Description

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Our Technical Support Specialist Job Description includes the following job summary and work tasks.

Summary

  • Quick Facts about Computer User Support Specialists:  
  • 2014 Median Pay - 47,610 per year & $22.89 per hour
  • Work Experience in Related Occupation  - None
  • Number of Jobs, 2014 - 585,900
  • Employment Change, 2014-2024 - 12.8% (As fast as average)
  • Annual Job Openings, 2014-2024 - 15,050

Details about Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

If you are looking for a job, try our search for Technical Support Specialist on FieldEngineer.

Tasks:

  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Oversee the daily performance of computer systems.
  • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.

Source: Computer User Support Specialists, O*Net.

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