IT Support expected set of job responsibilities guide

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The IT Support team maintains the computer networks of a wide range of companies, offering technical help and guaranteeing the entire organization runs easily. IT Support monitors and maintains the organization computer systems, installs and setups equipment and programming, and takes care of technical issues. Due to the nature of the work, a few organizations may require their IT Support to embrace shift work.

IT support description

When assembling an IT Support set of job responsibilities, here is a choice of obligations to include:

  • Installing and configuring PC equipment, programming, systems, networks, printers and scanners
  • Monitoring and maintaining computer systems and networks
  • Reacting in an ideal way to support issues and requests
  • Offering technical help across the organization (this might be face to face or via telephone)
  • Setting up accounts for new clients
  • Fixing and replacing gear as needed
  • Testing new technology
  • Potentially training more junior staff individuals

IT Support job qualifications and prerequisites

Even though a degree may not always be vital in an IT Support job, tertiary qualifications can incorporate the following:

  • Software engineering
  • Computing
  • Engineering

There are also various qualities that applicants should be relied upon to show:

  • A technical, sensible point of view
  • Problem-solving skills
  • A capacity to stick to strict deadlines
  • A capacity to organize and appoint
  • A sharp eye for detail

Also worth nothing is the once in a while physical nature of the job as they may have to lift and handle heavy hardware.

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