How much does a Helpdesk Support Technician make?

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The national average salary for a Helpdesk Support Technician is $44,512 in United States. Filter by location to see Helpdesk Support Technician salaries in your area. Salary estimates are based on 6,874 salaries submitted anonymously to Glassdoor by Helpdesk Support Technician employees.

IT support technician

Alternative titles for this job include IT user support technician, IT helpdesk technician, service desk technician

IT technical support staff diagnose and solve software and hardware problems for computer users.

helpdesk support technician salary

Average salary (a year) £16,000

Starter to £35,000 Experienced

Typical hours (a week) 35 to 40 a week

How to become an IT support technician

You can get into this job through:

A college course

An apprenticeship

Working towards this role

College

You could take a college course in computing or IT support, like a:

Level 2 Certificate in ICT Systems Support

Level 3 Diploma in ICT Professional Competence

Entry requirements

You may need:

2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course

4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course

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